The following page describes the essential parameters of the Issued card holds tab. The tab is available only for users of the PaySend and Contis service providers, as far as the transactions are to be confirmed on the white label side. For more information on the service providers, see the Card issuing providers article.
Opening the item
Follow the steps below to see the list of holds:
Navigate to the Admin Panel
Click Card Issuing on the left sidebar
Go to the Issued card holds menu item to open the list
Card – the column demonstrates the masked card numbers. The complete card numbers are available only for the users for P2P payments processing;
RRN – the Reference Retrieval Number - a unique code assigned by an acquirer to an authorization. The code can also define the type of a transaction which is covered by the internal parameter in the Type column;
Auth Code – the unique authorization code for each transaction;
Status – the transaction hold status:
Active - the hold is not charged from the account yet.
Ready to complete - the hold corresponds to the confirmation requirements and is ready to be charged from the account.
Completed - the hold is successfully charged from the account.
Canceled - the hold is canceled by an acquirer.
Declined - the hold does not correspond to the confirmation requirements.
Manual canceled - the hold is manually canceled by an acquirer or the service provider.
Expired - the hold is present for more than 30 days, therefore the reserved sum is dropped.
Type – the transaction type provided by an acquirer:
E-com purchase refund
POS purchase refund
ATM cash withdrawal
POS cash advance
Purchase with cashback