Opening the item
Follow the steps below to see the list of transactions:
Navigate to the Admin Panel.
Click eCommerce on the left sidebar.
Select a relevant Transactions menu item to open a Transactions List.
Follow the steps below to browse transaction details:
Navigate to the Admin Panel.
Click eCommerce on the left sidebar.
Go to the relevant Transactions menu item.
Click Show in a line to open the corresponding details.
The tab includes the primary list of transactions and the related details (such as sums, currencies, merchants, and providers)
ID - the column demonstrates internal identification numbers assigned to each transaction.
Created at – the column demonstrates the date and time of transaction creation;
Type- the column defines the following transaction types:
Deposit - incoming transaction of depositing funds to the merchant’s account.
Payment - card payment for merchant's services.
Payout - payment sent from a merchant to a user.
Exchange - currency exchange using the merchant's service
Verification - a temporary hold of 1EUR to verify that the card is active
Refund - a compensating transaction for the sums charged previously
Chargeback - a refund requested by a User.
Retrieval - a reversed chargeback that came back to the merchant’s account once the chargeback dispute is complete. In such a case, a User requesting a chargeback will not get the money.
Penalty - an additional penalty sum that can be requested from a merchant when a chargeback is initiated.
Rolling-reserve - a sum reserved from a client’s account
Status – the column defines the transaction status:
Opened - a transaction is registered in the system, not processed yet
Authorized - a transaction is authorized by the card processing
Authenticating - a card is validated
Processing - a transaction is being processed
Completed - a transaction is complete
Verified - a transaction is verified by the compliance service provider
Failed - an error occurred during the execution or the transaction did not pass the Fraud Monitoring
Canceled - a transaction is canceled by the cardholder
Abandoned - the payment procedure is not finished by the client
Waiting approval - a payout transaction is waiting for approval from an Administrator.
Reversed - a duplicating transaction with a reversed side. Reversed transactions are refunds, though initiated not within one authorization code, but as a separate transaction.
Notified - defines whether a merchant is notified of the transaction. The callback is received.
Merchant – defines the merchant participating in the transaction.
Project - defines the Project a transaction is associated with.
User – user name set in the merchant’s system.
User identifier – unique user identifier set in the merchant’s system.
Virtual currency - a virtual currency that is related to the transaction (if applied).
Amount - the transaction sum.
Provider - a service provider to execute the transaction.
Country - the country of the card issuer.
Action – show or edit transaction details.
Click Show to open transaction details with no right to edit them.
Click Edit to change transaction status manually.
Add new – create a transaction manually.
All transactions are created automatically by service providers; therefore, the transaction creation functionality is designed for testing and/or exceptional cases, such as manual operational needs (for example, charging unique fees).
Filters – search for cards by certain parameters. Search is filtered by the parameters provided in the tab, multiple-choice is available.
Fraud monitoring mode
The mode provides additional instruments to monitor the way compliance checks are performed on the clients' transactions. The monitoring is performed by the compliance service provider and does not require any assistance. It is possible to add a new monitoring case manually for testing and exceptional cases.
The Fraud monitoring mode is provided with the same parameters as the Transactions list described above. There are a few new parameters present:
Email - client email added to the user profile.
IP - Internet Protocol number of the client.
Reason - a text message defining the reason of transaction failure.
Anti Fraud Score - the number of scores assigned to the transaction according to the service provider scoring system. Scoring systems differ depending on the service provider.
Anti Fraud Status - defines the status of Anti Fraud checks:
Skip - no additional checks are required
Review - a transaction is being monitored
Reject - a transaction did not pass the checks performed
Approve - a transaction is reviewed and does not break any compliance rule
Configuring the component
The Transaction details window provides extended information on each transaction performed by merchants' users.
Payment – the field includes general transaction information including an internal id, related account numbers and Clients, sums, and currencies, including the following:
Statement descriptor - a dynamic part of the payment description that can be changed depending on the transaction type and related parameters. Can be applied only to card payments.
Attributes - additional API details that are not seen by the User.
Custom description - a custom description set by the merchant.
Amount and price demonstrate the amount details including the following:
Out amount - virtual currency amount.
Out currency - virtual currency name.
Project - the field provides merchant and project details the transaction is related to.
User - the field shows personal details and additional configurations set by the user:
Card remembered - defines whether the card is saved in the user profile.
Payment remembered - defines whether the transaction details are saved in the user profile.
Payment recurrent - defines whether the transaction is recurrent and is to be executed every configured period.
Platform – the field demonstrates the platform details. A platform is used to save card details in the White Label’s system—such cards can be saved for multiple merchants supported by the White Label. The feature requires a platform and a duplicated user.
Platform - the space name where the saved users and cards are to be saved.
Platform user - a duplicated user name. The User profile is contributed to all merchants related to the White Label.
Top sidebar – navigate among Details, Fees, Recurring, Anti-Fraud, and Logs options using the top-side menu.
General – the field includes the aforementioned details.
Fees – the field provides additional details on the fees related to the transaction.
Recurring – the field defines whether the transaction is recurring and provides the repetition details if so.
Anti-Fraud - the field summarizes monitoring details related to the transaction.
Logs - the field provides all the execution process recordings performed by the service provider.