Workflow represents the actual state of each task and allows to track progress. You can always view and sort your organization requests on the Requests page.

Status list

Status

Description

WAITING FOR SUPPORT

The initial status for all newly created and re-opened requests. An agent is active at this stage.

RESEARCH

This status means that an agent actively investigates your request.

UNDER ESTIMATION

Status shows that the request is being studied by the development team analytics.

ACTION REQUIRED

IMPORTANT: The status means that an agent requires more data or actions from you, see details in the Comments section. Until resolved, the request cannot be processed further.

CONFIRM BUDGET

IMPORTANT: The second status depends on your actions. You need to confirm the budget for a specific request before we can continue further development.

TO DO

The request is located in a development pipeline and waiting for its turn.

IN PROGRESS

The request is under development and someone is actively working on it.

DONE

The request is fulfilled or ready.

CANCELED

The request is outdated.

ON HOLD

The request is temporary on pause. We recommend you to check your requests from time to time; either decline the On Hold requests completely be moving them to CANCELED or Re-open them for activation.

Actions

Although the statuses represent the requests state, at some points, you have the power to interact and control statuses. Use the menu in the ticket top-right corner as shown below:

Active actions

The available actions are the following:

From

To

WAITING FOR SUPPORT RESEARCH UNDER ESTIMATION ACTION REQUIRED CONFIRM BUDGET TO DO IN PROGRESS

CANCELED ON HOLD

ACTION REQUIRED

DONE CANCELED ON HOLD

CONFIRM BUDGET

TO DO CANCELED ON HOLD

DONE

WAITING FOR SUPPORT

CANCELED

WAITING FOR SUPPORT

ON HOLD

CANCELED WAITING FOR SUPPORT