A fee is an expence payed by the end-users for transaction processing and various services delivered by a White Label. Once a fee is charged it is added to the list. The tab provides details on the fees charged from the Clients.

Configure fees and markups for each transaction type using the Price lists. Navigate to the Price lists page for additional details.

Related pages

Price lists 

Opening the item

Follow the steps below to acces a charged fee:

  1. Navigate to the Admin Panel;

  2. Click Banking on the left sidebar;

  3. Go to the Charged fees menu item.

  4. Click a Transaction identifier in a corresponding line.

Component parameters

Fees list



Fee type

The column demonstrates the type of fees charged (the number of supported fee types will be increased in future updates). The fee types correspond to the fee categories of Price lists.

  • Transfer—the type of fees charged for one off payments that can be sent from/to/between Client’s accounts. The fee type includes the following options:

    • Outgoing transfer fee (fees for outgoing transfers)

    • Deposit fee (fees for credit/debit card deposits)

    • System Deposit fee (fees for incoming transactions created in the Admin Panel, see Transactions for details)

    • Incoming transfer fee (fees for incoming transfers)

    • Currency conversion fee (fees for currency exchange within personal accounts)

  • Recurring—the fee type charged for repeated fees, such as subscriptions and service fees. The fee type includes the following options:

    • Service fee (fees for banking service provision)

    • Additional Account fee (fees for opening of an extra account)

    • Annual Balance fee (fees for ending balance - daily/monthly/annually)

    • Unauthorized Negative Balance fee (fees for overdrawing of accounts)

  • Issued cards—the fee type charged for card related operations, such as card issuing, cash withdrawal, and balance inquiry. The fee type includes the following options:

    • Issuing: Fees for initial card-issuing. Delivered by all card issuing service providers.

    • Additional issuing: Fees for issuing an extra card. Delivered by all card issuing service providers.

    • Block Lost Stolen: Fees to cancel and close a lost card. Delivered by all card issuing service providers

    • Payment Purchase: POS-transaction fees. Delivered by the Paysend service provider.

    • Domestic ATM Cash Withdrawal: Cash withdrawal fees in the domestic region. Delivered by the Railsbank service provider.

    • International ATM Cash Withdrawal: Cash withdrawal fees outside of the domestic region. Delivered by the Railsbank service provider.

  • FX markup—the fee type charged for currency exchange provided according to a fixed rate, when the fee is already included in the exchange rate. The rate is the provider exchange rate and an extra charge for the transaction; the client does not see the extra charge as a separate transaction. Thus, the FX markup provides a fixed exchange rate. The fee type includes the following option:

    • Currency Conversion (fees for currency exchange according to a fixed rate)

  • Change verification level - the fee type charged for verification level improvement. Thus, it is possible to set a fee for a verification level to provide the Client with exctended limits.


The column defines the Client a fee has been charged from.


The column shows the account a fee has been charged from.


The column includes internal transaction numbers.


Defines the transaction status:

  • Draft

  • Pending

  • Completed

  • Declined

  • Refunded

Charged amount

The sum charged as a fee.


The fee currency.

Currency pair

Currencies exchanged (applied for FX markup).

Exchange amount

The sum of the currency exchanged (applied for FX markup).

Provider rate

The basic rate an extra charge is added to (applied for FX markup).

Client rate

The fixed exchange rate seen by the Client (the provider rate and the extra charge; applied for FX markup).

FX markup

The markup amount added to the provider rate.

Charged at

Date and time of charging.


Sort the fees according to the fee type, account number, fee currency, and the date of charging.


Click to access the current page right from the Admin Panel.

Configuring the component

The charged fee details are available in the Transaction details window. By clicking a fee transaction identifier you are navigated to the Transaction menu to browse the details of a certain fee.

Fee details




The field includes general transaction information including the following:

  • Remmitter and Beneficiary details:

    • Names

    • Types (Person or Company)

    • Account numbers

  • Transaction details:

    • Transaction ID

    • Transaction type

    • Amounts

    • Transaction description

    • Transaction status and state

    • State reasons (if there are any)

    • Creation and settlement dates

Bank Details

The field demonstrates the essential banking details including SWIFT, IBAN, and legal addresses; mostly is not applied to fees.

Additional information

The field provides the information on the transaction service provider and a reference transaction if provided.

  • Reference Transaction: A “reverse” of the fee transaction. Every transaction charged from an account will be credited to another one. For example, a fee charged from a user will be transferred as a commission to a Bank cash account—in this case, the credit transaction on the cash account is a reference transaction of the initial fee.


The field demonstrates the list of pre-approvals if applied.

Top sidebar

Navigate among the top sidebar to see additional details related to the charged fee:

  • Details—the main window containg all transaction and banking details.

  • Transaction Logs—the tab provides the history of changes related to the transaction statuses. The logs are available if provided by the service provider.

  • Comments—an additional window containing comments created by Administrators (if there are any).

  • Check alerts—the tab provides the history of warning messages related to the transaction.

  • Help—click to access the current page right from the Admin Panel.