Notifications

Service emails (informational)

Password recovery.

A link to the password reset form. The link expires in 24 hours.

Client requested a password reset using the password recovery page.

Reset your password.

Email contents:

Reset password

To reset your password click the button below.

[[Reset password]]

If you did not request a password recovery link just ignore this email.

©{{ white_label_name }}

Phone verification.

A link to a page where the client can add their phone number and verify it using an SMS code.

The phone verification comes next after email verification and can be temporarily skipped.

Client is registered in the WL service.

Please verify your phone number.

Email contents:

Verify your phone number

In order to start using your {{ white_label_name }} account you need to verify your phone number.

[[Verify phone]]

If you did not sign up for this account just ignore this email.

©{{ white_label_name }}

Email verification.

A link to verify the email address. The link expires in 24 hours.

Client is registered in the WL service.

Please verify your email address.

Email contents:

Verify your email address

In order to start using your {{ white_label_name }} account you need to confirm your email address.

[[Verify email]]

If you did not sign up for this account just ignore this email.
©{{ white_label_name }}

An application form is requested.

A link to the application form leading to an external website. The link is set while creating the form in the Admin Panel.

Administrator requests an application form from an on-boarded Client.

[Action Required] Please fill in the application form.

Email contents:

Please fill in the application form

Thank you for your interest in {{ white_label_name }} services.

In order to work with you, we need to collect some important information. We would really appreciate it if you could take some time to fill in the application form.

[[Fill in the form]]
Thank you for your help!
{{ white_label_name }} Team.

Expiring documents.

A list of documents which are about to expire in 30 days.

Every day at 00:13.

[Action Required] Your documents are about to expire.

Email contents:

Please update your documents

The following documents will expire on {{ expiration_date }}:

- Passport

- Drivers license

To continue using {{ white_label_name }} services, please upload new documents to your account at section Settings > Documents.

[[To my account]]

©{{ white_label_name }}

Email notifications on expired documents are not sent to clients with the BLOCKED status.

Notification emails (action required)

Identification is rejected after manual and external checks (identification request status is changed).

Information that the Client documents are not approved, and they should check the documents or contact the support.

Administrator/service provider declines the documents provided by the client.

One of the following options depending on the verification subject:

• Your account has not been verified.

• Your company has not been verified.

Email contents:

Not verified

Dear {{ person_name }},

{% if company %}

   We were not able to verify your company {{ company_name }}.

{% else %}

   We were not able to verify your account.

{% endif %}

Please check the information in your profile, make sure the files you sent are readable and try to verify your account again.

Please contact us if you need additional help.

[[To my account]]

©{{ white_label_name }}

IBAN is generated.

Account requisites.

An IBAN is assigned to the account.

IBAN has been generated for an active account.

Email contents:

IBAN have been generated

Email

{% if company %}

    Public Name: {{ name }}

{% else %}

    First Name: {{ first_name }}

    Last Name: {{ last_name }}

{% endif %}

{{ white_label_name }} Account Number: {{ internal_account_number }}

IBAN: {{ iban }}

{% if uk_sort_code %}

    Sort code: {{ uk_sort_code }}

{% endif %}

{% if uk_account_number %}

    Account number: {{ uk_account_number }}

{% endif %}

If you did not sign up for this account just ignore this email.

©{{ white_label_name }}

Identification is approved after manual and external checks (identification request status is changed).

Information that the client can start using their account.

Administrator/service provider approves the documents provided by the client.

One of the following options depending on the verification subject:

• Your account has been verified.

• Your company has been verified.

Email contents:

Verified

{% if company %}

   Dear {{ person_name }}, your company {{ company_name }} has been verified.

{% else %}

   Dear {{ person_name }}, your account has been verified.

{% endif %}

Now you can start using your {{ white_label_name }} account.

[[To my account]]

©{{ white_label_name }}

Two-factor authentication details are changed

Information that 2FA is updated for the client account.

A phone number is added/changed/deleted in the profile settings.

Two-factor authentication details have been changed

Email contents:

Dear { person_fullname },

A {phone number} | {TOTP token} of 2-factor authentication has been {added to} | {changed of} | {deleted from} your {{ white_label_name }} Account.

If you want to check your account updates, please follow the link below.

If this change was made by you, please disregard this message.

Password change

Notification of changes made in the profile password.

Password change.

Password Change for Your Account

Email contents:

Dear { person_name },

This email is to notify you that a recent change has been made to the password associated with your account with us.

This change may have been made by you or an authorized party.

If you did not initiate this change, please contact us immediately so we can investigate and take the necessary steps to secure your account.

If you did make this change, please disregard this email.

However, we recommend that you keep your password secure and change it regularly to protect your account.

If you have any questions or concerns, please don't hesitate to reach out to us.

Contact support

A gift code is received

A gift code and a link with its details.

A gift code is received.

Gift received.

Email contents:

You have received a gift code for {{ gift_amount }} {{ gift_currency }}. Redeem it in {{ project_name }} until {{ gift_expires_at }}. Copy the gift code or follow the link to receive your {{ gift_currency }} {{ gift_code }}.

Transaction update
(first recurring, repeated recurring, return)

Notification of changes in status of a transaction.

Transaction status is updated by the service provider.

Transaction Update (first recurring, repeated recurring, return)

Email contents:

### first_recurring

{% if transaction.status == 'verified'%}

{You've successfully signed up for {{ transactionDescription }} in {{ projectName }}. You'll be charged {{ price }} {{ currency }} once every {{ days }} starting from {{ recurringStartsAt }} and will receive a payment receipt like this.You can always update the details of your subscription in your Account Settings}

{% else %}

{You've successfully signed up for {{ transactionDescription }} in {{ projectName }} and have been charged {{ price }} {{ currency }}. You'll be charged {{ price }} {{ currency }} once every {{ days }} and will receive a payment receipt like this.Account Settings}

Payment Details

Date: {{ updatedAt }}

Description: {{ transactionDescription }}

Merchant: {{ projectName }}

Payment ID: {{ id }}

Total charged: {{ price }} {{ currency }}

### repeated_recurring

Thank you for your payment at {{ projectName }}. You've been charged {{ price }} {{ currency }} for {{ description }}. You can always update the details of your subscription in your Account Settings.

Payment Details

Date: {{ updatedAt }}

Description: {{ transactionDescription }}

Merchant: {{ projectName }}

Payment ID: {{ id }}

Total charged: {{ price }} {{ currency }}

### payment

Thank you for your payment at {{ projectName }}! You've been charged {{ price }} {{ currency }} for {{ description }}.

Payment Details

Date: {{ updatedAt }}

Description: {{ transactionDescription }}

Merchant: {{ projectName }}

Payment ID: {{ id }}

Total charged: {{ price }} {{ currency }}

Additional account (declined, approved, approved and activated)

Notification of changes in status of an additional account.

Administrator/service provider approves/declines opening and activation of an additional account.

Additional account [declined, approved, approved and activated]

Email contents:

{Additional account declined} | {Additional account approved} | {Additional account approved and activated}

Account Number: {{ accountNumber }}

Account Name: {{ accountName }}

Account Currency: {{ accountCurrency }} | {Multi}

If you did not sign up for this account just ignore this email.

© {{ white_label_name }}

Recurring changed

Notification of changes made in the pricing details of an existing subscription.

Administrator changes subscription prices.

Recurring changed

Email contents:

Your subscription has been changed. You'll be charged {{ recurringPrice }} {{ recurringCurrency }} once every {{ days }} and will receive a payment receipt.

You can always update the details of your subscription in your Account Settings.

To PSP merchants

Merchant registration.

A greetings message and useful links.

Merchant has completed the registration process.

Welcome to {white_label_name}!

Email contents:

You have successfully created a {{ white_label_name }} Merchant Account! We're excited to see you on board.

To start accepting payments globally, log in at: {{ merchant_login_url }}

After logging in, you'll be able to set up and integrate your first project.

Check our documentation guide for easy integration: {{ docs_url }} and {{ api_docs_url }}

From your {{ white_label_name }} account dashboard you'll be able to add projects, view reports and payout history, create promotions and more.

Our account managers will contact you shortly with the next steps. If you have any questions reply directly to this message or email us at {{ support_email }}. Our support team is here to help.

Thank you for choosing {{ white_label_name }}!

Best,

{{ white_label_name }} team.

Password is changed.

Information that the password has been changed and a link to undo this action by changing the password again. The link expires in 24 hours.

Someone changed the password from the merchant panel.

Your password has been changed

Email contents:

Dear {{ merchant_name }},

Your {{ white_label_name }} account password was successfully changed.

If you didn't create this request, please change your password now at your {{ white_label_name }} account: {{ merchant_recovery_url }} and contact our support at {{ support_email }}.

Thanks,

{{ white_label_name }} team.

Password recovery.

A link to the password reset form. The link expires in 24 hours.

Someone requested to change the password using the password recovery form by entering the merchant's email address.

Password recovery.

Email contents:

Dear {{ merchant_name }},

We've received your request to reset your {{ white_label_name }} account password.

To create a new password, follow the link below: {{ merchant_recovery_url }}

Still having trouble logging in? Contact {{ white_label_name }} support at {{ support_email }}.

Thanks,

{{ white_label_name }} team.

To PSP customers

Payment is made.

Transaction details: date, description, merchant, id, amount, and currency.

Customer makes a payment.

Your Payment Receipt (Payment ID: {transaction_id}).

Email contents:

Hi{% if user is defined %} {{ user_name }}{% endif %},

Thank you for your payment at {{ project_name }}! You've been charged {{ price }} {{ currency }}{% if description %} for {{ description }}{% endif %}.

Payment Details

===============

Date: {{ update_date }}

{% if transaction_description %}

    Description: {{ description }}

{% endif %}

Merchant: {{ project_name }}

Payment ID: {{ transaction_id }}

Total charged: {{ price }} {{ currency }}

Thanks,

The {{ white_label_name }} Payments Team

Questions? Just reply to this e-mail or write us to {{ support_email }}.
For more information, visit our web site https://{{ domain }}/.

Subscription is created

Information about the subscription: description, project name, amount, currency, and recurring payment interval in days.

If the transaction is made for verification, the text will contain the start date.

If the project has the recurring settings URL filled in, it will also be included in the text.

Customer makes a payment with the recurring option enabled. Usually, it’s made using an API request.

Your Payment Receipt (Payment ID: {transaction_id}).

If the transaction is made for verification, the email subject will contain the following message:

• Trial period confirmation.

Email contents:

Hi{% if user is defined %} {{ user_name }}{% endif %},

{% if transaction_status == 'verified' %}

You've successfully signed up for {{ description }} in {{ project_name }}. You'll be charged {{ price }} {{ currency }} once every {{ interval }} days starting from {{ recurring_start_date }} and will receive a payment receipt like this.{% if recurring_settings_url %} You can always update the details of your subscription in your Account Settings at {{ recurring_settings_url }}.{% endif %}

{% else %}

You've successfully signed up for {{ description }} in {{ project_name }} and have been charged {{ price }} {{ currency }}. You'll be charged {{ price }} {{ currency }} once every {{ interval }} days and will receive a payment receipt like this.{% if recurring_settings_url %} You can always update the details of your subscription in your Account Settings at {{ recurring_settings_url }}.{% endif %}

{% endif %}

Payment Details

===============

Date: {{ update_date }}

{% if transaction_description %}

    Description: {{ description }}

{% endif %}

Merchant: {{ project_name }}

Payment ID: {{ transaction_id }}

Total charged: {{ price }} {{ currency }}

Thanks,

The {{ white_label_name }} Payments Team

Questions? Just reply to this e-mail or write us to {{ support_email }}.
For more information, visit our web site https://{{ domain }}/.

Subscription payment is made

Transaction details: date, description, merchant, id, amount, and currency. Besides, the message will contain the project name and recurring settings URL.

One of the following payments is made:

• Scheduled subscription.

• Manual payment triggered by the merchant using an API request.

Your Payment Receipt (Payment ID: {transaction_id}).

Email contents:

Hi{% if user is defined %} {{ user_name }}{% endif %},

Thank you for your payment at {{ project_name }}. You've been charged {{ price }} {{ currency }}{% if description %} for {{ description }}{% endif %}.{% if recurring_settings_url %} You can always update the details of your subscription in your Account Settings at {{ recurring_settings_url }}.{% endif %}

Thanks,

The {{ white_label_name }} Payments Team

Questions? Just reply to this e-mail or write us to {{ support_email }}.
For more information, visit our web site https://{{ domain }}/.

Subscription is changed

New subscription details.

When a customer changes the subscription in the Subscriptions page, which is hosted by the merchant. Merchant makes an API request to change the settings.

Subscription change.

Email contents:

Hi{% if user is defined %} {{ user_name }}{% endif %},

Your subscription has been changed. You'll be charged {{ price }} {{ currency }} once every {{ interval }} days and will receive a payment receipt.{% if recurring_settings_url %} You can always update the details of your subscription in your Account Settings at {{ recurring_settings_url }}.{% endif %}

Thanks,

The {{ white_label_name }} Payments Team

Questions? Just reply to this e-mail or write us to {{ support_email }}.
For more information, visit our web site https://{{ domain }}/.

To administrators

Banking client documents are about to expire.

A list of clients and their documents which are about to expire in 30 days.

Recipients: Email for notifications.

Documents that are about to expire in 30 days are checked every day at 00:12.

Client documents are about to expire.

Email contents:

Expiring documents

The following documents will expire on {{ expiration_date }}:

John Smith, Passport

Jane Foster, Drivers license

The client has received an automated email notification with a request to upload the updated documents.

Please note, we do not check if the client uploads the correct documents, so we will not send any further reminders.

[[View all documents]]

©{{ white_label_name }}

A new note is created for a banking client.

The name of an administartor and a note text.

Recipients are selected manually by an administrator.

Administrator has made a new note for a Client.

New note on {full_name}

Email contents:

{{ note_date }}

{{ administrator_name }} wrote:

{{ note_text }}

[[To profile]]

©{{ white_label_name }}

E-commerce auto-settlement notification.

Transaction details and a link to a newly created settlement.

No money movement is involved.

Recipients: Email for notifications.

Settlement was created according to the configured schedule in the merchant settings.

New settlement created for {merchant_company}.

Email contents:

{{ companyName }}

{{ from_date }} - {{ to_date }}

{{ price }} {{ currency }} → {{ settlementAmount }} {{ settlementCurrency }}

[[Click here to view]]

New identification request for a banking client.

A link to a new identification request.

Recipients: Email for notifications.

Client uploads documents for manual verification.

The notification is sent only if the White Label doesn’t use any external verification providers, such as Sum&Sub.

New identification request.

Email contents:

New identification request.

Click [[here]]

Banking client has a PEP match.

A link to a sanctioned person or company.

Recipients: Email for notifications.

Clients who were scanned more than three months ago are re-checked every day at 00:08. Additionally, a service provider can send us a callback.

PEP&Sanctions.

Email contents:

[[{{ client_name}}]] in sanction or PEP list.

From Sumsub

Verification status (managed on the SumSub side)

Information about the change of the verification status since the Client’s account was approved.

Client’s account is approved by Sumsub.

The email subject should contain words similar to those in the list below:

• Sumsub

• Verification status

• Account approved

Email contents (manged on the Sumsub side and can be customized; see the Sumsub docs for more detail):

You’re all set!

Dear customer,

Your account has been approved. Thank you for your time!

Best,
The Sumsub team

To banking clients

Transaction reached limits.

You've reached the limit.

Transaction can't be processed due to {direction} {threshold} limit.

Incoming transfer is complete.

Money received.

You have received {amount} {currency} from {other_account_owner}.

Outgoing transfer is sent (pending).

Money sent.

You have sent {amount} {currency} to {other_account_owner}.

Outgoing transfer is declined.

Failed to send money.

Sending {amount} {currency} to {other_account_owner} failed.

Refund is complete.

Refund received.

You have received a refund of {amount} {currency} from {other_account_owner}.

Deposit or system deposit is complete.

Top up.

Your account has been deposited by {amount} {currency}.

To administrators (Admin Panel notifications center)

Transaction reached limits.

Client has reached the limit.

On client {full_name} was triggered {direction} {threshold} limit.

New exchange request.

New exchange request.

New exchange request {id} created for {amount} {from}/{to}.

Exchange request payment is received.

Exchange request payment.

Exchange request {id} payment received.

Exchange request payment failed.

Exchange request payment.

Exchange request {id} payment failed.

Exchange request order is created.

Exchange request order.

Exchange request {id} order created.

Exchange request refund.

Exchange request refund.

Exchange request {id} is refunded.

Exchange request is canceled.

Exchange request canceled.

Exchange request {id} is canceled.

New account transaction for exchange request is created.

New account transaction for exchange request created.

Account transaction created for exchange request {id}.

To banking clients

Confirmation

Confirmation code.

Client makes a transfer or other sensitive/destructive action.

The notification is also used for phone number verification.

{code} is your {white_label_name} confirmation code.

To PSP customers

Registration

Notification about the phone number being used to verify the Client’s identity to pay with a remembered payment card.

Client makes a payment using a card with the Remember me parameter set.

Thanks for saving your payment info! This number will be used to verify your identity at {project_name} and other sites using {white_label_name}.

Verification

A verification code to sign in and make payments with a remembered card.

Client types in their email address in the payment form, while not being signed in.

{code} is your {white_label_name} verification code to use your payment info with {project_name}.