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Issues

Overview

The Issues section in the Crassula Admin Panel provides administrators with tools to track and manage system-generated issues. These issues arise from automated compliance checks, transaction monitoring, and user verification processes. The section allows administrators to handle flagged problems such as stuck transactions, pending transfers, verification requests, and account approvals.

Key functionalities of the Issues section include:

  • Automated Issue Creation: Issues are automatically generated when a transaction, verification request, or account approval requires manual intervention.

  • Collaborative Resolution: Multiple administrators can interact with an issue, ensuring a smooth workflow and efficient resolution.

  • Monitoring and Notifications: Issues are logged, tracked, and notified to relevant team members via the notification system.

  • Streamlined Approval Workflow: Issues replace direct action buttons, allowing operators to finalize transactions and verifications within the issue itself.

  • Downloadable Reports: Issue data can be exported for record-keeping and analysis.

Entities that generate issues include:

  • Identification requests

  • Expiring documents

Verification and authorization solutions


How to Access the Issues

  1. Navigate to the Admin Panel.

  2. Go to the Banking section.

  3. Select the Issues menu item.

issues_list.png

How to Manage Issues

  1. Assign an Issue to Yourself:

    • Navigate to the Unassigned Issues section.

    • Click Assign to Me next to an issue.

  2. Review Assigned Issues:

    • Go to the Under Review section.

    • Locate your name under the Assignee column.

    • Click Show to view issue details.

  3. Filter Issues for Better Management:

    • Use the Filters menu to refine search results.

    • Select filters such as Administrator, Unassigned, Context, or Status.

  4. Download Issue Reports:

    • Open the My Issues section.

    • Click Download and choose a preferred file format.

Parameters

Parameter

Description

ID

Unique identifier assigned to each issue.

Assignee

The administrator responsible for handling the issue.

Context

The category of the issue/alert:

  • Business applications

  • Identification requests

  • Personal legal name mismatches (provided name differs from the name in the provided documents)

  • Card conversion to plastic

  • Connector transaction

  • Bank SWIFT code (the transfer SWIFT code is not found in the list of supported SWIFTs of ClearJunction)

Entity ID

The unique identifier of the entity related to the issue.

Status

The current status of the issue (e.g., New, Under Review, Returned for Update, Approved, Rejected).

Created At

The timestamp when the issue was first logged.

Updated At

The timestamp when the issue was last modified.

Action

Available actions:

  • Show: Clicking this button reveals detailed information about the issue.

  • Assign to Me: Clicking this button assigns the selected issue to the current administrator.

Filters

Allows administrators to refine the issue list by the following parameters:

  • Administrator

  • Unassigned

  • Context

  • Status

Top sidebar

The following items are available in the top sidebar:

  • My Issues: Lists all issues assigned to the logged-in administrator and provides options to download issue data.

  • Unassigned: Lists all issues without an assignee.

  • Under Review: Displays issues currently being handled by administrators

Download

Administrators can export issue data in various formats, including CSV, JSON, XLS, and XML.