Workflow Status

Workflow represents the actual state of each task and allows to track progress. You can always view and sort your organization requests on the Requests page.

Status list

Status	Description
NEW	The initial status for all newly created and re-opened requests. An agent is active at this stage.
WAITING FOR SUPPORT	This status indicates that the client has requested a support review. It signifies that an agent needs to take action on this request.
UNDER ESTIMATION	Status shows that the request is being studied by the development team analytics.
ACTION REQUIRED	IMPORTANT: The status means that an agent requires more data or actions from you, see details in the Comments section. Until resolved, the request cannot be processed further.
CONFIRM BUDGET	IMPORTANT: The status depends on your actions. You need to confirm the budget for a specific request before we can continue further development. This status does not affect "Bug" issues in Jira.
TO DO	The request is located in a development pipeline and waiting for its turn.
IN PROGRESS	The request is under development and someone is actively working on it.
DONE	The request is fulfilled or ready.
CANCELED	The request is outdated.
ON HOLD	The request is temporary on pause. We recommend you to check your requests from time to time; either decline the On Hold requests completely, by moving them to CANCELED, or Re-open them for activation.

Actions

Although the statuses represent the requests state, at some points, you have the power to interact and control statuses. Use the menu in the ticket top-right corner as shown below:

The available actions are the following:

From	To
NEW WAITING FOR SUPPORT UNDER ESTIMATION ACTION REQUIRED CONFIRM BUDGET TO DO IN PROGRESS	CANCELED ON HOLD
ACTION REQUIRED	DONE CANCELED ON HOLD
CONFIRM BUDGET	TO DO CANCELED ON HOLD
DONE	NEW
CANCELED	NEW
ON HOLD	CANCELED NEW