Banking Mobile Interface is a mobile app that provides access to essential Banking services, starting from account opening and ending in exchanging cryptocurrencies. The following guide is leading the user through the basics of Banking Mobile Interface and provides instructions on the actions available.
The app is available for iOS and Android devices, while the guide demonstrates the iOS version.

The Mobile Interface design varies depending on the visual solutions of the company providing the service. Nevertheless, the interface structure and functionality are implemented according to the following guide.

Overview

The Mobile Interface consists of several functionality fields that provide quick access to all the necessary details of your accounts in <Company>. See the image below to navigate across the interface:

  1. The Account tab provides the details on all accounts opened by the user and defines the default account.

  2. The currency of the default account.

  3. The Balance field demonstrates the sum of funds on the default account.

  4. The Quick access field includes the most frequently used actions – topping up, currency exchange, and account details.

  5. The Account statement demonstrates recent transactions in the default account including transfers, fees, and card transactions.

  6. The Navigation sidebar is the main navigation instrument to switch between the Mobile Interface functionalities.

Signing up

An existing profile is required to have access to all the Mobile Interface functions. Follow the steps below if you have not registered yet:

  1. Open the <Company> app.

  2. Click Sign Up to start creating your profile. A page with profile types will be opened.

  3. Fill in your email and set a password and click Next.

  4. Fill in your personal details and click Continue.

  5. Acquaint yourself with the Terms and conditions and click Create account.

  6. Your profile is successfully created and the Primary account is opened automatically.

  7. Check your email for the identification link provided by the service. Follow the instructions to verify your email address.

  8. Once your email is verified you will be navigated to a phone verification link. Enter the verification code sent to your phone to verify your contacts.

  9. Navigate to the document verification page to upload an ID document.

  10. Complete the questionnaire (optional).

  11. Wait for the document approval (takes up to several minutes).

  12. Once the document approval is complete, the primary account is activated.

  13. Navigate back to the <Company> app to log in using the newly created credentials.

Signing in

If you already have an account, follow the steps below to sign in for the first time:

  1. Open the <Company> app.

  2. Fill in your credentials for authorization.

  3. Set a passcode to access the app.

  4. The Mobile Interface will be opened.

It is possible to configure the biometric authorization in the Security section.

If you forgot your password, the recovery process is executed as follows:

  1. Click Forgot Password? below the Sign-in form. The password recovery window will be opened.

  2. Enter your email address and click Reset.

  3. The password recovery email will be sent to your email - follow the instructions to reset your password.

  4. Navigate back to the <Company> app and log in using the updated credentials.

Accounts

The Primary account is always opened automatically once the user profile is created. All additional accounts are not limited in quantity and can be opened manually via the Mobile Interface. Select an account from the list to set it as a default one. Follow the steps to open an account:

  1. Click Account in the top-left corner of the Home page. The window with the list of existing accounts will be opened.

  2. Click + New in the top-right corner.

  3. Set the account name in the free-text field.

  4. Click Create Account to confirm account opening.

  5. Once the new account is opened, its details appear in the Accounts list.

Top-up

The Mobile Interface provides a convenient way to deposit funds from external cards and accounts. Follow the steps below to top up your account:

  1. Click Add money in the quick-access field of the Home page.

  2. Select one of the following options:

    1. Instant top-up - deposit from a debit or credit card <the option depends on the card acquirer>:

      1. Select the account to top up in the Add funds to field. The Default account is selected by default.

      2. The currency correlates with the selected account currency.

      3. Enter the sum to deposit in the You send field.

      4. Click Continue to confirm the transaction details.

      5. Fill in the details of a card to charge the sum from.

      6. Click Continue to confirm the transaction.

    2. Manual bank transfer - transfer funds from an external account by means of manual transfer. The option provides the Default account details to fill in when transferring funds from an external account. The following transfer types are possible:

      1. Local (UK)

      2. European (SEPA)

      3. International

The Manual bank transfer provides only the Default account details. Switch the Default account in the Accounts list if necessary.

 

Payments

Being a fully functioning Banking instrument, the Mobile Interface delivers several ways to execute transfers. Navigate to Payments in the Navigation bar to see all options provided by the functionality:

  1. Transfers – the tab allows the user to browse the transactions recently requested from their accounts and the templates available. Click a transaction to see its details.

    1. Templates – the tab delivers a solution for creating templates. The transfer template is a time-saving instrument that provides a way to execute recurrent transfers from a previously created template. Follow the steps below to create a transfer template:

      1. Click Create template.

      2. Select the template payment method.

      3. Fill in the recipient details.

      4. Add a description and set the name for the new template.

      5. Select the account from the drop-down list to transfer funds from.

      6. Click Continue to confirm the changes.

  2. History – the tab allows the user to browse all the transactions requested from their accounts. Navigate across the transactions and details using the actions above the list. Click a transaction to see its details.

  3. Drafts – the tab contains the details of all unfinished transfers created in the Web- and Mobile Interface. Select a draft to continue filling in the transfer details.

Click the Send money button in the bottom-right corner to transfer money. The following transfer types are available:

  1. To <Company> client - the tab allows the user to execute an internal transfer to a client within the same financial service. Select the Set template name check box below the form to save the transfer details as a template. You can make payments to an existing  <Company> client using their e-mail, phone number of @username instead of account details.

  2. UK Local - the tab allows the user to execute a transfer inside the United Kingdom. The transfer requires general account details, such as the recipient name, account number, and sort code. Select the Set template name check box below the form to save the transfer details as a template.

  3. European - the tab allows the user to execute a transfer to a country inside the European Union. The transfer requires an extended list of account details, such as the recipient name, IBAN, and legal address.

    1. Select a template from the Choose a template drop-down list, if one is present, to import the previously saved transfer details.

    2. Select the Set template name check box below the form to save the transfer details as a template

  4. International - the tab allows the user to execute a transfer to a country outside the EU and UK. The transfer requires the full list of account details, such as the recipient name, IBAN, SWIFT, and legal address.

    1. Select a template from the Choose a template drop-down list, if one is present, to import the previously saved transfer details.

    2. Select the Set template name check box below the form to save the transfer details as a template.

  5. To my account – the tab allows the user to transfer funds between their own accounts.

 

Currency exchange

The Mobile Interface allows to exchange currencies between your accounts by means of several clicks. Follow the steps below to exchange currencies in the Mobile Interface (existing accounts in both currencies of the exchange pair are required):

  1. Navigate to Exchange in the Quick access field.

  2. The account to exchange currency from is the Default account. Switch the Default account in the Accounts tab.

  3. Set the exchanged amount in the You exchange field.

  4. If your account is multi-currency, no additional actions are required. When exchanging funds from a single (mono) currency account, another account in the target currency is required.

  5. Select the target currency from the drop-down list next to the You get field.

  6. The target amount will be offered according to the <Company> exchange rate. The calculated Fee will be charged as a separate transaction.

  7. Click Exchange to confirm the transaction. The target amount will be transferred to your account in the corresponding currency.

Cards

The Mobile Interface allows to issue new cards and manage their functionality. Navigate to the Cards tab in the Navigation bar to execute the following actions:

Issue a new card

  1. Click the Options button in the top-right corner.

  2. Click Order new card.

  3. Fill in your personal details.

  4. Fill in the shipping details and select your shipping options.

  5. The card is issued by the Default account. Switch the Default account in the Accounts tab.

  6. Verify the order information and select the Account to charge the issuing fee from in the Payment method option.

  7. Click Confirm order to issue a card.

  8. Plastic cards are delivered up <two week’s time>.

The number of Cards per profile can be limited. Contact <Company> for additional details.

Manage an existing card

Select a card to configure from the Cards list by swiping left/right. The following options are available:

  • Freeze card – the option disables all transactions and withdrawals for the card. Click the tumbler to freeze the card and click once again to unblock it.

  • Card details (only for virtual cards) – the option provides the full card number and its security code. Use the option to get the card details for online payments.

  • Security – the option allows you to switch on/off all internet transactions for the card.

  • Settings – set a daily limit for all the card transactions. Navigate to Spending limit and click the tumbler to configure the restrictions.

Settings

Navigate to More in the Navigation bar to manage your profile details, including the following:

Profile

The Profile section provides general information on your profile.

  • It is possible to edit contacts, though all the new information is to be verified by additional documents.

  • Set a username to receive funds within the service without revealing your account number.

Security

The Security section provides a convenient way to set additional means of your profile protection:

  • Change passcode - change your profile passcode. The currently active passcode is required.

  • Sign in with Touch/Face ID - click the tumbler to turn on/off biometrical authorization.

  • 2-step Verification is an additional means of profile protection that includes the following:

    • Text message - confirm app activity using codes sent as text messages to your mobile phone.

    • Authenticator app - confirm app activity using either Google Authenticator or Authy.

  • Change password - change your profile password. The currently active password is required.

About us

The About us field provides links to <Company> social media. Subscribe not to miss new features.

The Legal section provides the following:

  • <Company> legal documents.

  • Contact information of the support center.