Identification requests

Overview

User identification is an indispensable part of any financial platform that is obliged to satisfy all legal requirements. Crassula Banking provides two different ways of user identification:

External provider identification: The user completes the online sign-up form, then the data is transferred to the external verification provider - Sumsub. The process does not require any assistance and is executed as follows:

Sign up form is completed
A primary account is opened
A verification link is sent to the user’s email
The email verification is executed via the link provided
The user is navigated to a phone verification link
Once the verification code is entered, the user completes the verification of the contact information
The user is navigated to the document verification page using one of the following methods:
1. A link for documentation upload
2. A QR-code for online video verification
The user completes the questionnaire (optional)
Documents approval (takes up to several minutes)
The primary account is activated

A Provider is an external service delivering additional functionality via API. As an example, the identification service is held by Sumsub. Sumsub executes document verification and provides access to the advanced identification dashboard. Therefore, Crassula delivers various banking solutions that do not require manual assistance.

If the External ID is changed during the verification process due to service provider issues, a duplicate verification account can be created in SumSub.

Manual identification: the user completes the online sign-up form, and then the data is verified manually by a KYC Administrator in the Administrative Panel. Most of the identification requests are executed automatically by an external provider. Therefore, manual identification is exceptional.

It is possible to perform additional screening for Politically Exposed Persons to avoid reputational risks. See PEP&Sanctions for details.

All identification requests are available for browsing in the Identification requests tab.

Related pages

Persons
Companies

Opening the item

Follow the steps below to access identification request details:

Navigate to the Admin Panel;
Click Banking on the left sidebar;
Go to the Identification requests menu item.
Click Show in the line of a request.

Component parameters

Parameter	Description
ID	The column demonstrates unique request identification numbers in the Crassula system.
Client	The column defines the Client the identification request belongs to.
State	The column shows the identification request state: New Awaiting inspection Approved Rejected Expired Cancelled
Provider	The column shows the name of an external service provider responsible for identification (defined if available).
Created at	Date and time of creation.
Action	Click Show to open the request details. Click Download to save the request details as an archive.
Help	Click to access the current page right from the Admin Panel.

Configuring the component

Identification Request details is the main panel of request information display and editing.

Parameter	Description
ID	The parameter demonstrates a unique request identification number in the Crassula system.
Client	The parameter defines the Client the identification request belongs to.
State	The parameter shows the identification request state: New Awaiting inspection Approved Rejected Expired Cancelled
Provider	The parameter shows the name of an external service provider responsible for identification (defined if available).
Created at	Date and time of creation.
Documents	All the documents provided by the Client. Click Download to see the documents attached. Use either Approve or Reject buttons in the Documents field to change the status of the documents. Documents rejection does not decline the identification request—the user will be informed to upload correct documents. Click Edit to change document details, such as document number and issuing details. Click a file name to preview the document in a new tab.
Actions	Click either Approve or Reject to change the identification request state. Once the request is approved, the account is activated and fully functioning. Click Reject Finally to permanently add the user to the blacklist.
Parameters	The document details defined by the external service provider during inspection, if applicable.
Logs	Browse the changes history of the request.
Help	Click to access the current page right from the Admin Panel.