Persons

ID

The column demonstrates unique user identification numbers in the Crassula system. ID is generated when a profile is created.

Name

The column includes the user’s First name and Last name. Click a User Name to open their profile details.

Emails

Personal emails are demonstrated in the column.

An Email is used as a log-in, therefore be careful when changing Client emails.

Verification Status

Verification status depending the contacts and documents provided:

• Identified (email, phone number, and documents verified)

• Phone verified (email and phone number verified)

• Email verified (only email verified)

• Not verified (none)

See Identification requests and Limits for details on the verification process and limitations.

Make sure to differentiate Status from Aggregated status available in Banking Reports. Aggregated status is set according to the following logic:

if state = blocked then blocked
if state = suspended then suspended
if is_person and verification_status = identified then active
if is_company and verification_status = identified then active
else pending

State

Profile restrictions set by KYC Administrators or Identification providers:

• Active (no restrictions applied)

• Suspended (temporarily blocked until the circumstances are clarified, no outgoing transactions allowed, 2FA phone number cannot be changed)

• Blocked (permanently blocked, the Interface access is denied)

In order to manually stop all transactions of a Client, change their account status in the account details. See Accounts for additional information.

Created at

Registration date and time (UTC/GMT).

Action

• Click Show to open the profile without the ability to edit it.

• Click Edit to open profile details with the right to edit the details.

Filters

Allow to search for profiles of individuals by certain parameters. Search is filtered by the following parameters, multiple-choice is available:

• ID - a unique identification number of a profile in the system;

• First Name - the name of the individual in the profile;

• Last Name - last name of the individual in the profile;

• Phone - phone number that is specified in the profile;

• Emails - email that is specified in the profile;

• State - active / suspended / blocked;

• Country - country name defined in the legal address;

• Verification Level - verification level of the profile;

• Verification Status - Identified / Phone verified / Email verified / Not verified

• Created At - creation date of the profile;

• Tags - optional tags assigned to a Person profile for additional filtering;

• Access roles - access roles assigned to the profile.

• Access groups - an access group that is specified in the profile.

• Created by Agent - show profiles created by an exact agent.

• Risk Level - show profiles with corresponding risk scoring results.

• Referral Code - show profiles with corresponding referral codes.

Add new

Create a profile manually. See the following sections for details.

Help

Click to access the current page right from the Admin Panel.

Personal

The field includes the main personal information including the following:

• Agent Company: the parameter defines a White Label project the client is related to. If the parameter is set, the profile is opened by an Agent. Open the profile in the Edit mode to access the parameter.

• Personal details as per passport:

  • First name

  • Middle name

  • Last name

  • Birth date

  • Gender

  • Nationality

• Profile details filled by a service provider:

  • Photo

  • ID

  • Person type—set the parameter to define the group of clients the profile should belong to. The groups are configured in Dictionaries and allow White Labels to set limits and price lists per each group. See Dictionary for configuration details.

  • Legal name is a non-editable field containing the full name of a person. The parameter is set by the Sumsub service provider.

  • Language

  • Created at

  • Updated at

• Profile details that can be set by the Client:

  • Public Id is a short name entered by the user. Being an alternative to the internal Id, the Public Id could be used instead of detailed information such as names, account numbers, and contacts. It can be provided to another user as the main contact information for internal transfers, therefore the personal data are not disclosed. If it is not entered by the user then it will be automatically generated by the system.

Accounts

The list of all accounts opened for the person. Vault accounts are listed as a separate group.

Click an account number to see the account details. See Accounts for additional information.

Contacts

Emails and phone numbers connected to the profile. There is a special parameter for personal profiles:

Primary email: the default email defined by the client in the Web Interface.

Statement

Download a list of account transactions for a selected period.

To export a statement

1. Select an account from the Accounts drop-down list. The statement will be generated for the selected accounts. If the field is empty, the statement will be generated for all client accounts.

2. Set the Currencies field. Transactions in excluded currencies will not be visible in the report. The functionality is available only for multicurrency accounts.

3. Set the starting and ending dates for the transactions;

4. Select the Format field to define the required format (pdf or xls);

5. Click Download to export the account statement.

The system will process large reports and will inform the user with the Export in progress message. Once the processing is done, the download will start automatically. It is recommended to keep the window open.

Location

User legal address. The data is completed by a service provider. If a service provider does not take part in the registration process, the field contains the data entered by the Client.

Settings

Internal service details:

• The default currency the currency for Total amounts in the Web Interface.

• Price list is a set of fees applied to the user. See Price lists for details.
  The drop-down menu with the suggested price lists depends on whether Person type is set:

  • If the parameter is set, only price lists corresponding to the subtype will be shown.

  • If the parameter is not set, only price lists without a subtype will be shown.

• Skip Transfer Pre Approval allows to deactivate the second stage of transfer approval by an Administrator. Even though, it is recommended to keep the approval active.

• Referral Code is set by the client at the moment of profile registration. The field can also be manually changed administrators.

Fees

Essential fees presented in the Price List. Click the Price List name to see the whole list of fees. See Price lists for additional details on the functionality.

Package limits

Standard limits applied to the user. See Limits for details.

• The limit depends on the Verification Status; the more substantial the verification status, the higher the Limit level is.

• Thresholds pack is a detailed description of the Limit thresholds.

Custom Person Thresholds

Click Add new to set an individual limit for the Client. The functionality is available in the Edit mode.
Custom threshold details will be available in the field.

Security

Internal verification details.

• Verification status

  • Identified (email, phone number, and documents verified)

  • Phone verified (email and phone number verified)

  • Email verified (only email verified)

  • Not verified (none)

• Verification Level

  • Level 0 (not verified)

  • Level 1 (email and phone number verified)

  • Level 2 ( email, phone number, and documents verified by Sumsub service provider)

  • Level 3 (the level is set manually if an additional verification level is required. For example, address verification)

  • Level 4 (the level is set manually if additional verification level is required. For example, proof of funds)

  • Level 5 (custom requirements that can be used to extend the limits provided, the functionality can be enabled in the system configs)

• State - restrictions set by KYC Administrators or Identification providers

  • Active (no restrictions applied)

  • Suspended (temporarily blocked until the circumstances are clarified, no outgoing transactions allowed, 2FA phone number cannot be changed)

  • Blocked (permanently blocked, the Interface access is denied)

• State reason is provided if the user is permanently or temporarily blocked. The reason should not be provided to the client.

• Password - the field allows to set a new password for the Client’s Web Interface.

• Access roles define the list of active access roles applied to the Client (see Access roles for details). The parameter is available only in the Edit mode.

• Member of Access groups - the parameter defines access groups assigned to the client if there are any.

Transactions are restricted for Level 0 and Level 1. Such transactions remain on hold until the user goes through the KYC process.

Metadata

An API connection to external service Providers. If any external service has been used, the API link or external user Id is demonstrated in the field.

Compliance

Risk scoring results if provided.

Tags

Profile tags set by administrators and the Decision-making system. Existing tags can also be used to filter profiles and associated accounts.

Top toolbar

Provides intersectional information correlated to the user – it can also be found in other Banking tabs. The essentials are the following:

• Documents uploaded by the user

• Accounts that are assigned to the user in the system

• Companies that are assigned to the user in the system.

• Two-factor authentication methods applied to the user

• API keys applied to the Client

• Saved top-up cards used by the Client

• Legal agreements signed by the customer including changes and approval history

• Notes created by an Administrator

• Identification: access all identification requests related to the profile. The tab also provides compliance logging details of every update sent to the service provider.

• Help: access the current page right from the Admin Panel.