Skip to main content
Skip table of contents

Issued card holds

The following page describes the essential parameters of the Issued card holds tab. The tab is available only for users of the PaySend and Contis service providers, as far as the transactions are to be confirmed on the white label side. For more information on the service providers, see the Card issuing providers article.


The Issued card holds tab provides the list of all holds reserved in the accounts according to the card transactions. Once a transaction is processed by the service provider, it is delivered to the list of holds. The sum of the transaction is reserved in the account until further approval in the Issued card transactions tab.

The manual transaction execution allows the white label to review all transactions of the cards issued in the platform and to perform all the necessary financial monitoring actions.

Opening the item

Follow the steps below to see the list of holds:

  1. Navigate to the Admin Panel

  2. Click Card Issuing on the left sidebar

  3. Go to the Issued card holds menu item to open the list

Component parameters




The column demonstrates the masked card numbers. The complete card numbers are available only for the users for P2P payments processing.


The Reference Retrieval Number - a unique code assigned by an acquirer to an authorization. The code can also define the type of a transaction which is covered by the internal parameter in the Type column.

Auth Code

The unique authorization code for each transaction.


The transaction hold status:

  • Active - the hold is not charged from the account yet.

  • Ready to complete - the hold corresponds to the confirmation requirements and is ready to be charged from the account.

  • Completed - the hold is successfully charged from the account.

  • Canceled - the hold is canceled by an acquirer.

  • Declined - the hold does not correspond to the confirmation requirements.

  • Manual canceled - the hold is manually canceled by an acquirer or the service provider.

  • Expired - the hold is present for more than 30 days, therefore the reserved sum is dropped.


The transaction type provided by an acquirer:

  • E-com purchase

  • E-com purchase refund

  • POS purchase

  • POS purchase refund

  • P2P credit

  • P2P debit

  • Balance inquiry

  • ATM cash withdrawal

  • POS cash advance

  • Credit

  • Debit

  • Unknown

  • Purchase with cashback

  • Credit payment


Click to access the current page right from the Admin Panel.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.