Overview

The Persons tab provides the list of all users registered on the platform. Find, review, and edit profiles using the Persons tab. All profiles are created without any manual assistance due to user registration via the Online Sign-Up form. For additional information, see Web and Mobile Interfaces.

Opening the item

Follow the steps below to see the list of Clients:

  1. Navigate to the Admin Panel

  2. Click Banking on the left sidebar

  3. Go to the Persons menu item to open the Persons List

Follow the steps below to browse Personal details:

  1. Navigate to the Admin Panel

  2. Click Banking on the left sidebar

  3. Go to the Persons menu item

  4. Click Show or a Person’s name in the Name column to open the user profile

Component parameters

ID – the column demonstrates unique user identification numbers in the Crassula system.

Name – the column includes the user’s First name & Last name. Click a User Name to open their profile details.

Emails – personal emails are demonstrated in the column. Click an Email to edit its details.

An Email is used as a log-in, therefore be careful when changing Client emails.

Verification Status – contacts and documents verification details:

  • Identified (email, phone number, and documents verified)

  • Phone verified (email and phone number verified)

  • Email verified (only email verified)

  • Not verified (none)

State – profile restrictions set by KYC Administrators or Identification providers:

  • Active (no restrictions applied)

  • Suspended (temporarily blocked until the circumstance are clarified, no outgoing transactions allowed)

  • Blocked (permanently blocked, the Interface access is denied)

In order to manually stop all transactions of a Client, change their account status in the account details. See Accounts for additional information.

Created at – registration date and time (UTC/GMT)

Action – show or edit profile details.

  • Click Show to open the profile without the ability to edit it.

  • Click Edit to open profile details with the right to edit the details.

Filters – allow searching for profiles of individuals by certain parameters. Search is filtered by the following parameters, multiple-choice is available:

  • ID - a unique identification number of a profile in the system;

  • First Name - the name of the individual in the profile;

  • Last Name - last name of the individual in the profile;

  • Phone - phone number that is specified in the profile;

  • Emails - email that is specified in the profile;

  • State - active / suspended / blocked;

  • Created At - creation date of the profile.

  • Tags - optional tags assigned to a Company profile.

Add new – create a profile manually. See How to create a Person profile for details.

Configuring the component

The user profile is the main panel of user information display and editing.

Personal - personal information including First name, Last name, date of birth, gender, Public Id, and other details. There is a special parameter available in the field:

  • Legal name - a non-editable field containing the full name of a person. The parameter is set by the Sumsub service provider.

Public Id is a short name entered by the user. If it is not entered by the user then it will be automatically generated by the system. Being an alternative to the internal Id, the Public Id could be used instead of detailed information such as names, account numbers, and contacts. It can be provided to another user as the main contact information for internal transfers, therefore the personal data are not disclosed.

Accounts – the list of all Client’s accounts opened. Click an account number to see the account details. See Accounts for additional information.

Contacts – emails and phone numbers connected to the profile.

Location – user legal address. The data is completed by a service provider. If a service provider does not take part in the registration process, the field contains the data entered by the Client.

Settings – internal service details:

  • The default currency is the primary account currency chosen by the user. All fees are charged in the default currency

  • Price list is a set of fees applied to the user. See Price Lists for details

  • Skip Transfer Pre Approval allows deactivating the second stage of transfer approval by an Administrator. Even though, it is recommended to keep the approval active.

Fees – essential fees presented in the Price List. Open the Price List to see the whole list of fees.

Package limits – standard limits applied to the user. See Limits for details.

  • The limit depends on the Verification Status; the better the verification status, the higher the Limit level is.

  • Thresholds pack is the applied limit demonstrated in detail according to the Limit level.

Custom Person Thresholds - set an individual limit for the Client using the Add new option.

Thresholds - the applied limit demonstrated in detail

Security – internal verification details

  • Verification status

    • Identified (email, phone number, and documents verified)

    • Phone verified (email and phone number verified)

    • Email verified (only email verified)

    • Not verified (none)

  • Verification Level

    • Level 1 (email and phone number verified)

    • Level 2 ( email, phone number, and documents verified by Sumsub service provider)

    • Level 3 (the level is set manually if an additional verification level is required. For example, address verification)

    • Level 4 (the level is set manually if additional verification level is required. For example, proof of funds)

  • State - restrictions set by KYC Administrators or Identification providers

    • Active (no restrictions applied)

    • Suspended (temporarily blocked until the circumstance are clarified, no outgoing transactions allowed)

    • Blocked (permanently blocked, the Interface access is denied)

  • State reason is provided if the user is permanently or temporarily blocked. Not for public use.

Metadata is an API connection to external service Providers. If any external service has been used, the API link or external user Id is demonstrated in the Metadata field.

The top toolbar provides intersectional information correlated to the user – it can also be found in other Banking tabs. The essentials are the following:

  • Documents uploaded by the user

  • Accounts that are assigned to the user in the system

  • Companies that are assigned to the user in the system.

  • Two-factor authentication methods applied to the user

  • API keys applied to the Client

  • Saved top-up cards used by the Client

  • Legal agreement list signed by the customer including changes and approval history

  • Notes created by an Administrator

  • Application forms assigned to the Client

Useful tips

  • Remember to use Advanced filters in the Person List top-right corner for better search

  • Refer to the top toolbar of the user profile for specific details